Privacy Policy

Last updated: April 2026

Who We Are

Ten31, York Road, Acomb, York, YO24 4LZ. Email: info@ten31.uk

What Data We Collect

• Orders: Name, email, phone number, delivery address, order details, payment reference
• Reservations: Name, email, phone number, party size, dietary requirements, allergy information
• Website: Anonymous usage data via cookies (see our Cookie Policy)
• Contact: Any information you provide when contacting us

How We Use Your Data

• To fulfil orders and reservations
• To communicate about your booking or order
• To ensure food safety and allergen compliance
• To improve our services

Legal Basis

We process data based on contractual necessity (orders, reservations), legitimate interest (service improvement), and consent (marketing, where applicable).

Data Sharing

We share data only with: our payment provider (Stripe), delivery riders (limited to what's needed for delivery), and analytics tools. We never sell your data.

Data Retention

Order and reservation data is retained for up to 24 months. You can request deletion at any time by contacting us.

Your Rights

Under UK GDPR you have the right to access, correct, delete, or restrict processing of your data. Contact info@ten31.uk to exercise these rights.

Contact

For privacy queries, email info@ten31.uk.