Terms & Conditions

Last updated: April 2026

1. About Us

Ten31 is a restaurant, retail, and cultural space located at York Road, Acomb, York. These terms govern your use of our website, ordering services, and in-venue experiences.

2. Use of Our Website

By accessing ten31.uk you agree to these terms. We reserve the right to update them at any time. Continued use of the site after changes constitutes acceptance.

3. Online Orders

All orders placed through our website are subject to availability and acceptance. Prices are displayed in GBP and include VAT. We reserve the right to refuse or cancel orders where pricing errors occur.

4. Payment

Payment is taken at the time of ordering via our secure payment provider (Stripe). We do not store your card details.

5. Delivery & Collection

Estimated delivery times are provided in good faith but are not guaranteed. See our Delivery & Collection Terms for full details.

6. Reservations

Table reservations are subject to our Reservation Terms. A deposit may be required to confirm your booking.

7. Intellectual Property

All content on this site — including text, images, logos, and design — is owned by Ten31 and may not be reproduced without permission.

8. Liability

We take reasonable care to ensure accuracy of information on our website. We are not liable for indirect losses arising from use of our services, except where required by law.

9. Governing Law

These terms are governed by the laws of England and Wales.

10. Contact

For questions about these terms, please contact us at info@ten31.uk.