Reservation Terms
Last updated: June 2026
Booking Confirmation
Reservations become secured once the required deposit has been successfully received. A confirmation email will be sent containing your reservation details and a secure reservation management link.
Deposits
Reservation deposits are displayed during booking and are deducted from your final bill on the night. For standard dining we charge a flat booking deposit per reservation (regardless of party size). Private dining bookings use a per-guest deposit shown at checkout.
Cancellation & Refunds
- 48+ hours before reservation: Full deposit refund.
- 24–48 hours before reservation: 50% deposit refund.
- Less than 24 hours before reservation or failure to attend: Deposit is non-refundable.
Management may use discretion in exceptional circumstances.
Reservation Changes
Customers may modify reservation date, time and party size online up to the configured modification cut-off period (currently 24 hours before a standard booking, 72 hours for large parties, and 168 hours for private dining).
After the cut-off period:
- Online changes are disabled.
- Customers are asked to contact Ten31 directly.
- Staff may still make changes subject to availability and management approval.
Party Size Changes
Reductions in party size close to the reservation date may affect deposit refunds. Increases in party size remain subject to availability and capacity rules. If an increase pushes your party into our large-party threshold, menu pre-selection will be required.
Menu Selections
For standard dining, menu pre-selection is optional and can be submitted up to 12 hours before service. For large parties (from 7 guests), menu selections are required and must be submitted at least 48 hours before service. Private dining bookings require menu selections at least 72 hours before service. After the deadline, menu selections become locked.
Arrival Policy
Guests should arrive within 15 minutes of the booked time. If guests have not arrived and Ten31 has not been contacted, the table may be released to other guests after 15 minutes.
Allergies & Dietary Requirements
Guests should inform Ten31 of allergies or dietary requirements as early as possible. Allergen safety is taken seriously, and advance notice may be required to prepare safely.
Large Parties & Private Dining
Large party reservations and private dining bookings may be subject to additional requirements including menu pre-selection, deposits, minimum spend requirements and separate cancellation terms.
Contact
Reservations may be managed online before the modification deadline via the link in your confirmation email, or by contacting Ten31 directly at info@ten31.uk.